RETURN POLICY 

Due to strict regulatory requirements for medical devices, returns are permitted for unused, unopened items in their original sealed packaging with a strict window of 21 days from the date you receive your order.

Store Credit & Restocking Fee

Approved returns are refunded in the form of store credit, which will be applied to your Edison Medical account and can be used toward future purchases. Store credit issued for returned items is subject to a 20% restocking fee and is valid for up to 2 years from the date it is issued.

Customer Account Requirement

Store credit can only be issued to a registered customer account on our website.

If an order was placed as a guest, the customer will be asked to register an account (using the same email address used to place the order) so the store credit can be applied to the account.

Order Cancellation

You may cancel an order that you have placed and paid for at any time prior to receiving a confirmation notice from us. 

How to Return Items

If you have already received your order and wish to return any items from it, you may use our online return form to organize the return. After entering your order number you will be redirected to a return form where you will find a list of the items from the specified order. Our system will inform you of which items are returnable and which are not, and from here you may select the items you wish to return and complete the return form.

Once you have received an email confirmation of return from us, it is your responsibility to mail the approved items immediately using a trackable delivery service. You are responsible for all shipping costs when returning any items.

Return Conditions

Any products being returned must be unused, in their original condition, in their sealed original packaging and in resellable condition. It is your obligation to ensure the items you return are kept in good condition for the duration of time that they are in your possession.

Should you fail to comply with the specifications mentioned above, we reserve the right to decline your request for the return.

Low-Value Orders

In some cases (typically for small order values), Edison Medical may offer store credit without requiring the items to be returned. This decision is made at our discretion and may not apply to all orders or items.

Damaged, Faulty or Wrongly Delivered Goods

If the goods:

• Have been damaged during delivery.
• Are in faulty condition.
• Have been mistakenly delivered to you.

Please contact us as soon as you become aware of a problem with the product and no later than 10 working days either after receiving the product, or after the fault develops. You may contact us by email or by phone. Your notice must include the following: your name, the order reference number for the relevant product, and a brief description of the fault, problem or damage.

Once we have received your notice, we will contact you and provide you with the necessary details to return the unwanted items to us (if required). You are then requested to return the goods to us immediately.

After review, we may offer (subject to eligibility and stock availability) a replacement, store credit for the full purchase value, or another suitable resolution. Where a product’s specifications change and we no longer have the exact product you originally purchased, we will do our best to offer a substitute of the same or better quality at the same price.

Incorrectly Priced or Described Goods

We try to ensure that all information provided on our website is accurate, but it may occur that an error arises. In this unlikely event that a description and/or price of a product listed on the website is advertised inaccurately/incorrectly, we will not be under any obligation to provide or sell said goods to you, regardless of the stage in the order process in which we identify the error. You will be notified immediately of any such situation and your money will be refunded in the case that the goods have already been paid for.

Processing Returns & Store Credit

Once we have received the returned goods (if a return is required), we will examine them and notify you by email within a reasonable period of time (no more than fourteen (14) working days) regarding the approval and store credit amount.

Store credit is issued by crediting the customer’s registered account. Store credit is calculated based on the returned items’ value minus the 20% restocking fee, and is valid for up to 2 years from the date it is issued.

In the event that we receive returned goods that have suffered apparent damage after delivery to you, have been misused or used in a manner other than that indicated by the product’s instructions, have a problem that is the result of normal wear and tear, or a product is not returned in its original packaging, we reserve the right to refuse to issue store credit for the goods (in whole or in part). This does not affect your statutory rights.

You are invited to contact us at any stage of your purchasing process with any inquiries or requests. We are happy to assist to the best of our ability.